We use USPS Priority Mail, insulated packaging, and Nordic gel ice to ensure your Melts arrive in-tact. However, they will COOK in your mailbox. You need to get them when they show up. Consider using an address where the mailbox is indoors if available (i.e. work).
No refunds, no returns. If the product arrives melted, then we will re-fulfill upon viewing proof (attach an image to an email that you send to info@caffeinemelts.com).
If you are one of the few who cannot muscle through the taste, please gift these to a friend who may enjoy them.